Refund Policy - PackerMaster

1. Scope

This Refund Policy applies to paid plans purchased on www.packermaster.com. It forms part of our Terms of Service and should be read together with them. The free plan involves no payment and therefore no refund.

2. Summary

Situation	Refund available?
First purchase of a plan, request made within 14 days and the plan has not been substantially used	Yes — full refund
First purchase, request made after 14 days	No, except where required by law
Plan has been substantially used (see Section 4)	No, except where required by law
Renewals, repeat purchases or a second purchase of the same or another plan	No
Service failure on our side that we cannot resolve (for example, you paid but the plan was never activated)	Yes — full refund
We discontinue the Service while your paid access period is still running	Yes — pro-rata refund for the unused portion

3. 14-Day Refund Window

3.1 If you are not satisfied with a plan, you may request a full refund within 14 calendar days of your first purchase of that plan, provided the conditions in Section 4 are met.

3.2 The 14-day window runs from the date the purchase completed, not from the date you first used the Service.

3.3 This 14-day refund is offered by us in addition to any rights you may have under applicable consumer law.

4. When a Refund Is Not Available

Because the Service is a digital product that is delivered immediately, we cannot offer a refund where the product has already been substantially consumed. For the purposes of this policy, a plan is treated as substantially used where, within the refund window:

more than 20% of the plan's included calculations or usage have been consumed; or
you have exported or downloaded reports generated by the plan on more than a limited number of occasions, indicating that you have obtained the intended benefit of the plan.

Refunds are also not available in the following cases:

the request is made after the 14-day window;
the purchase is a renewal or a repeat purchase, including buying a second plan while another plan is still active;
the account was suspended or terminated because you breached our Terms of Service;
the refund is requested because you changed your mind about the plan limits, where those limits were clearly published on our Pricing page and in the app before purchase;
failure to use the Service within the access period.

                    Nothing in this policy excludes or limits any refund right that cannot be excluded or limited under
                    the mandatory law of your country of residence. If such a law gives you a stronger right, that right
                    applies.
                

5. How to Request a Refund

To request a refund, email support@mail.packermaster.com and include:

the email address of your PackerMaster account;
the plan you purchased and the approximate date of purchase;
the transaction or order reference from your Creem receipt, if you have it;
a short description of the reason for your request.

We will acknowledge your request, verify the purchase, and let you know the outcome within a reasonable period, normally within 5 business days.

6. How Refunds Are Processed

6.1 Payments are processed by Creem, which acts as the Merchant of Record for your purchase. Approved refunds are issued by Creem back to your original payment method.

6.2 Once a refund is approved and issued, it normally appears on your statement within 5 to 10 business days, depending on your bank or card issuer. The exact timing is outside our control.

6.3 Where applicable, any tax charged on the purchase is refunded together with the plan price.

6.4 When a refund is issued, the corresponding plan access is cancelled, and your account returns to the free plan.

7. Payment Disputes and Chargebacks

If you believe a charge is incorrect, please contact us first at support@mail.packermaster.com — most issues can be resolved quickly and directly. If you raise a dispute or chargeback with your bank or card issuer, Creem will handle it as the Merchant of Record in accordance with its own procedures.

8. Changes to This Policy

We may update this Refund Policy from time to time. The version in force at the time of your purchase applies to that purchase. The current version is always published on this page, with the date of the last update shown below.